Jp Valery

Responsible for 50% of the global CS teams focusing on Mid-Market and Scale accounts. Mentoring both ICs and managers. Maintaining our CS CRM and developing automations to ensure efficient and scalable operations.

Led a team of CSMs in the Americas region while managing a book of 40+ strategic customers. Developed automations to monitor and increase team performance. Led migration from Vitally to Planhat.

Managed a book of 50+ customers. Refactored customer Health Score.

Headed the Revenue Operations and Customer Success functions. Built tech stack from scratch. Supported Series A fundraising efforts.

Growth strategies definition, execution, and optimization. Technical Lead for the Customer Experience & Monetization team.

Automated content creation and localization. Deployed predictive churn campaigns based on ML predictions.

Revamped all customer journeys interactions. Migrated from an outdated stack to Customer.io. Built documentation for the team.

Headed efforts to build a community platform.

Led marketing efforts on multi-million dollars games. Managed partnerships with Apple, Google, Microsoft, and licensors. Kickstarted AppStore Optimization efforts.

Managed social media, developed wikis, spearheaded streaming programs leading to a featuring on Twitch's homepage, grew email lists to over 500k subscribers.