J
P
Jp Valery
contact@jpvalery.me
|resume.jpvalery.me
Experience

Resend
Remote
Customer Success Engineer
since Feb 2025

Customer.io
Remote
Success Team Manager, Mid-Market
since May 2023
- · Lead global CS team with up to 17 direct and indirect reports across 4 continents with 100% team retention
- · Conduct bi-annual performance reviews and weekly 1:1s, achieving 7 promotions in the last 12 months
- · Oversee ~80% of accounts benefiting from CS services representing $40M+ Annual Recurring Revenue
- · Supported a doubling in volume of our Scale segment with no additional headcount through webinar programs and automation
- · Developed Next.js automations saving 2,000+ team hours annually
- · Architected parallel-processing account assignment system, eliminating single points of failure and accelerating time-to-value for all stakeholders
- · Implemented integrations between key platforms (Gong, Planhat, Slack, Zendesk)
- · Drive cross-functional strategic initiatives with Product, Engineering, Account Management, and Sales teams
Customer Success Team Lead
Jan 2022 - May 2023
- · Managed largest customer portfolio among team leads while leading a team in the Americas region
- · Led successful migration from Vitally to Planhat, optimizing CS operations
- · Mentored and developed high-performing team of CSMs
- · Spearheaded onboarding process improvements and team development initiatives
Customer Success Manager
Apr 2021 - Jan 2022
- · Managed strategic portfolio of 50+ accounts
- · Consistently exceeded NRR targets (145% vs 110% goal)
- · Redesigned customer health score methodology

Local Logic
Remote
Manager, Growth Operations
Feb 2020 - Feb 2021
- · Built Customer and Growth functions supporting successful $8M Series A raise
- · Implemented GTM stack yielding 60% cost savings and 100% activation rate improvement
- · Reduced activation time by 50% through automated user journeys
- · Led migration from Webflow to Next.js + GraphCMS

LANDR
Montréal, QC (Canada)
Growth Architect
Oct 2019 - Feb 2020
- · Served as technical lead for Customer Experience and Monetization team
- · Defined and executed growth strategies across multiple channels
Customer Success Manager
May 2019 - Oct 2019
- · Built automated workflow reducing campaign deployment time by 85%
- · Implemented ML-driven churn prediction reducing customer churn by 15%
- · Created multi-language localization system supporting 6 languages
Customer Success Specialist
Aug 2018 - Apr 2019
Education & Certifications

Chief Customer Officer (CCO) School
Pavilion
since Aug 2022

Revenue Growth Architecture School
Winning by Design
since Jul 2021

Certified Incident Responder
PagerDuty
since Sep 2020

M.Sc Marketing & Management
KEDGE Business School
Jul 2014
Skills
languages
- French
- English
- High Valyrian
CS Operations
- Plain
- Customer.io
- Planhat
- Segment
- Mixpanel
- Amplitude
- Vitally
- Zendesk
- HelpScout
- Salesforce
Productivity
- Notion
- Zapier
- Gsuite
- Slack
- Zoom
- ChatGPT
- Claude.AI
Development
- Next
- Tailwind
- git
- REST API
- HTML
- CSS
- React
- JavaScript
- GraphQL
- Vercel
- Linear
Affiliations

Pavilion
Associate Chapter Head
Nov 2020 - Jan 2023

Tegus
Consultant
since May 2021

GLG
Consultant
since Apr 2019