J
P

Jp Valery

contact@jpvalery.me
|
resume.jpvalery.me
|
/recommendations

Experience

Resend

Resend

Remote

Customer Success Engineer

since Feb 2025

  • · Joined Resend as employee #13—one of the foundational hires shaping customer experience as the company scaled.
  • · Supported 5x customer, revenue, and ticket volume growth without adding headcount
  • · Cut resolution time by 70%
  • · Automated ~25% of all customer interactions
  • · Shipped 73 PRs to the core product
Customer.io

Customer.io

Remote

Success Team Manager, Mid-Market

May 2023 - Feb 2025

  • · Lead global CS team with up to 17 direct and indirect reports across 4 continents with 100% team retention
  • · Oversee ~80% of accounts benefiting from CS services representing $40M+ Annual Recurring Revenue
  • · Conduct bi-annual performance reviews and weekly 1:1s, achieving 7 promotions in 12 months
  • · Supported a doubling in volume of our Scale segment with no additional headcount through webinar programs and automation
  • · Developed Next.js automations and integrations between key platforms saving 2,000+ team hours annually
  • · Architected parallel-processing account assignment system, eliminating single points of failure and accelerating time-to-value for all stakeholders

Customer Success Team Lead

Jan 2022 - May 2023

  • · Led successful migration from Vitally to Planhat, optimizing CS operations
  • · Mentored and developed high-performing team of CSMs, while managing largest customer portfolio among leads

Customer Success Manager

Apr 2021 - Jan 2022

  • · Managed strategic portfolio of 50+ accounts while exceeding NRR targets (145% vs 110% goal)
Local Logic

Local Logic

Remote

Manager, Growth Operations

Feb 2020 - Feb 2021

  • · Built Customer and Growth functions supporting successful $8M Series A
  • · Implemented GTM stack yielding 60% cost savings and 100% activation rate improvement
  • · Reduced activation time by 50% through automated user journeys
LANDR

LANDR

Montréal, QC (Canada)

Growth Architect

Oct 2019 - Feb 2020

  • · Served as technical lead for Customer Experience and Monetization team
  • · Defined and executed growth strategies across multiple channels

Customer Success Manager

May 2019 - Oct 2019

  • · Built automated workflow reducing campaign deployment time by 85%
  • · Implemented ML-driven churn prediction reducing customer churn by 15%
  • · Created multi-language localization system supporting 6 languages

Customer Success Specialist

Aug 2018 - Apr 2019

    Skills

    AI

    • Claude Code
    • Skills
    • Agents
    • RAG

    Development

    • Next
    • Tailwind
    • git
    • REST API
    • React
    • JavaScript
    • GraphQL
    • Vercel
    • Linear

    languages

    • French
    • English
    • High Valyrian

    CS Operations

    • Plain
    • Posthog
    • Retool
    • Customer.io
    • Planhat
    • Segment
    • Mixpanel
    • Amplitude
    • Vitally
    • Zendesk
    • HelpScout
    • Salesforce

    Productivity

    • Notion
    • Raycast
    • Zapier
    • Google Workspace
    • Slack
    • Zoom

    Education & Certifications

    Chief Customer Officer (CCO) School

    Chief Customer Officer (CCO) School

    Pavilion

    since Aug 2022

    Revenue Growth Architecture School

    Revenue Growth Architecture School

    Winning by Design

    since Jul 2021

    Certified Incident Responder

    Certified Incident Responder

    PagerDuty

    since Sep 2020

    M.Sc Marketing & Management

    M.Sc Marketing & Management

    KEDGE Business School

    Jul 2014

    Affiliations

    Pavilion

    Pavilion

    Associate Chapter Head

    Nov 2020 - Jan 2023

    Tegus

    Tegus

    Consultant

    since May 2021

    GLG

    GLG

    Consultant

    since Apr 2019