J
P

Jp Valery

contact@jpvalery.me
|
resume.jpvalery.me

Experience

Customer.io

Customer.io

Remote

Success Team Manager

since May 2023

Responsible for 50% of the global CS teams focusing on Mid-Market and Scale accounts. Mentoring both ICs and managers. Maintaining our CS CRM and developing automations to ensure efficient and scalable operations.

Customer Success Team Lead

Jan 2022 - May 2023

Led a team of CSMs in the Americas region while managing a book of 40+ strategic customers. Developed automations to monitor and increase team performance. Led migration from Vitally to Planhat.

Customer Success Manager

Apr 2021 - Jan 2022

Managed a book of 50+ customers. Refactored customer Health Score.

Local Logic

Local Logic

Remote

Growth Operations Manager

Feb 2020 - Feb 2021

Headed the Revenue Operations and Customer Success functions. Built tech stack from scratch. Supported Series A fundraising efforts.

LANDR

LANDR

Montréal, QC (Canada)

Growth Architect

Oct 2019 - Feb 2020

Growth strategies definition, execution, and optimization. Technical Lead for the Customer Experience & Monetization team.

Customer Success Manager

May 2019 - Oct 2019

Automated content creation and localization. Deployed predictive churn campaigns based on ML predictions.

Customer Success Specialist

Aug 2018 - Apr 2019

Revamped all customer journeys interactions. Migrated from an outdated stack to Customer.io. Built documentation for the team.

RobotShop

RobotShop

Mirabel, QC (Canada)

Community Manager

May 2017 - Aug 2018

Headed efforts to build a community platform.

Gameloft

Gameloft

Montréal, QC (Canada)

Product Marketing Manager

May 2016 - Apr 2017

Led marketing efforts on multi-million dollars games. Managed partnerships with Apple, Google, Microsoft, and licensors. Kickstarted AppStore Optimization efforts.

Community Manager

Oct 2014 - May 2016

Managed social media, developed wikis, spearheaded streaming programs leading to a featuring on Twitch's homepage, grew email lists to over 500k subscribers.

Affiliations

Pavilion

Pavilion

Associate Chapter Head

Nov 2020 - Jan 2023

Tegus

Tegus

Consultant

since May 2021

GLG

GLG

Consultant

since Apr 2019

Education & Certifications

Chief Customer Officer (CCO) School

Chief Customer Officer (CCO) School

Pavilion

since Aug 2022

Revenue Growth Architecture School

Revenue Growth Architecture School

Winning by Design

since Jul 2021

Certified Incident Responder

Certified Incident Responder

PagerDuty

since Sep 2020

M.Sc Marketing & Management

M.Sc Marketing & Management

KEDGE Business School

Sep 2011 - Jul 2014

Economics

Economics

CIV

Sep 2009 - Jun 2011

Skills

languages

  • French
  • English

software

  • Customer.io
  • Segment
  • Planhat
  • Mixpanel
  • Amplitude
  • Vitally
  • Vercel
  • Zapier
  • Notion

code

  • Next
  • Tailwind
  • git
  • REST API
  • HTML
  • CSS
  • React
  • JavaScript
  • GraphQL