Jp Valery

Leading global teams focused on Mid-Market accounts.

Led a team of CSMs in the Americas region while managing a book of 40+ strategic customers. Developed automations to monitor and increase team performance. Led migration from Vitally to Planhat

Managed a book of 50+ customers. Refactored customer Health Score. Revamped team documentation

Headed the Growth & Revenue Operations, Customer Success, and Customer Intelligence functions. Built growth stack and DXP from scratch. Supported Series A fundraising efforts.

Growth strategies definition, execution, and optimization. Technical lead for the Customer Experience & Monetization team. Accountable for systems delivering over 10M emails and 12M in-app messages.

Automated content creation and localization. Deployed predictive churn campaigns based on ML predictions.

Revamped all customer journeys interactions. Migrated from an outdated stack to Customer.io. Built documentation for the team.

Headed efforts to build a community platform. Managed social media and email marketing

Led marketing efforts on multi-million dollars games. Managed partnerships with Apple, Google, Microsoft, and licensors. Kickstarted AppStore Optimization efforts.

Managed social media, developed wikis, spearheaded streaming programs leading to a featuring on Twitch's homepage, grew email lists to over 500k subscribers.